FAQs & Troubleshooting
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343 Results
- 1Locate files scanned with ControlCenter3 (For Windows)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5White spots or hollow print
- 6What is Brother iPrint&Scan?
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8White streaks or bands down the page
- 9Colored streaks or bands down the page
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11Wrinkle
- 12Print on plain paper or bond paper from the Manual feed slot
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 15What driver package format is supported by my Linux distribution?
- 16Reset the network settings to the factory default (video instructions available)
- 17Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 18Can I use voice mail on the same line as my Brother machine?
- 19I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 20Color misregistration
- 21All one color
- 22Colors are light or unclear on the whole page
- 23I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 24When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 25Configure and use the Scan to Network feature
- 26Can I print from or scan to Android™ Smartphone?
- 27Print on envelopes, labels or thick paper from the Manual feed slot
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29Clear the message "Awaiting Redial"
- 30I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 31Transfer faxes to the PC when my machine has a mechanical problem
- 32What can happen if the wrong paper is used in your machine.
- 33How to identify your Operating System (OS).
- 34Can I print from and scan to iPhone, iPod touch and iPad?
- 35Uneven density appears periodically across the page.
- 36Curled or wavy
- 37Set up your Brother machine on a wireless network.
- 38Jam Inside
- 39When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 40What is the recommended paper?
- 41Adjust color settings by using the custom setting in the printer driver
- 42When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 43Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
- 44Can I use AirPrint with my Brother machine?
- 45Clean the LED head
- 46I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 47Confirm that a FAX I sent was received correctly
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 50The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)