FAQs & Troubleshooting
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311 Results
- 1Replace Drum
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Replace WT (waste toner) Box
- 4Replace Toner
- 5Command List of brscan. (Linux)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Load paper in the paper tray
- 8Drum Error (Drum!)
- 9The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13WT Box End Soon
- 14"Offline" appears on the Status Monitor.
- 15The printer status is Offline or Paused.
- 16What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 17Jam Rear
- 18Jam Tray 1 or Jam Tray
- 19Replace Fuser
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 22Configure and use the Scan to Network feature (For Windows)
- 23What is Brother iPrint&Scan?
- 24How to identify your Operating System (OS).
- 25Easy Scan to E-mail
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Curled or wavy
- 28Jam 2-sided
- 29I cannot print using my Brother machine on a wireless network (Windows)
- 30Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 31The color of your printouts is not what you expected
- 32Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 33Document Jam
- 34(Video) Unpack your Brother machine
- 35No Paper
- 36Wrinkle
- 37I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 38When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 39The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 40Jam Manual Feed
- 41Toner Low
- 42Jam Inside
- 43Colored streaks or bands down the page
- 44No Waste Toner
- 45Manual Feed
- 46The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 47White streaks or bands down the page
- 48Enable the Brother machine's network interface.
- 49I cannot find some option in the Printing preferences. (For Windows)
- 50Drums End Soon/ Drum End Soon(X)