FAQs & Troubleshooting
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293 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Why do paper jams occur when feeding envelopes?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Printouts have toner specks.
- 5Vertical black lines or streaks appear on the printout.
- 6How do I reset the printer settings to the default settings?
- 7Can I print from or scan to Android™ Smartphone?
- 8Scan and save a document in PDF format (Scan to File)
- 9What driver package format is supported by my Linux distribution?
- 10Toner smears when rubbed.
- 11Printouts have wrinkles or creases.
- 12Lines appears across the page.
- 13I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the control panel, or in the driver? If I change the setting in the driver, will the control panel setting be used?
- 14Pre-Required Procedures (Linux)
- 15Printouts are faint.
- 16Dirty spots are printed.
- 17Nothing is printed on the page or some colors are missing.
- 18Delete print jobs from the print queue.
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20The printer status is Offline or Paused.
- 21I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 22I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 23White spots appear.
- 24Can I transfer faxes in the MFC's memory to the PC?
- 25What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 26When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 27I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 28I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 29White lines or bands or ribbing appear across the page.
- 30Color around the edge of printing is incorrect.
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 33I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 34White streaks or bands appears down the page.
- 35How do I replace the transfer roller?
- 36How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
- 37Can I confirm that the FAX was sent correctly?
- 38The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 39"No TR Roller" error appears on the LCD. What should I do?
- 40How can I activate/deactivate the Toner Save Mode?
- 41Cannot print after a Windows 10 update (June 2020)
- 42Download a file from the "Downloads" section and save it to Windows 8 computer.
- 43How to identify your Operating System (OS).
- 44The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 45What is Distinctive Ring and how do I program it?
- 46I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 47Why doesn't the machine answer when receiving a call?
- 48"Paper Jam C" error appears on the LCD. What should I do?
- 49When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 50How do I know which receive mode to select?