FAQs & Troubleshooting
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372 Results
- 1Replace Belt
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Load paper in the paper tray
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7Replace WT Box
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9Replace Parts
- 10What is Brother iPrint&Scan?
- 11Jam Inside
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13Cover is Open
- 14Curled or wavy
- 15When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 16Completely blank or some colors are missing.
- 17When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 18I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 19Jam Rear
- 20Clean the scanner to improve the copy or fax quality (video instructions available)
- 21Wrinkle
- 22Replace Drum
- 23What can happen if the wrong paper is used in your machine.
- 24I cannot find some option in the Printing preferences. (For Windows)
- 25Set up the Brother machine to 2-sided(duplex) print the received faxes.
- 26Unusable Device
- 27The Scan button is grayed, shaded or unavailable in PaperPort 12 SE on Windows 8
- 28Jam Tray 1 / Jam Tray 2
- 29Protect your Brother machine against unauthorised access over the network
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 32What is the recommended paper?
- 33What driver package format is supported by my Linux distribution?
- 34"Offline" appears on the Status Monitor.
- 35A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 36Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 37I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 38Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 39How do I know which receive mode to select?
- 40The printer status is Offline or Paused.
- 41Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 42What kind of memory can I use?
- 43Replace Toner
- 44I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 45When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 48The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 49I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 50Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)