FAQs & Troubleshooting
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281 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3When printing documents the characters appear ghosted, blurry, or doubled.
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5Scan and save a document in PDF format (Scan to File)
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7Load paper in the paper tray
- 8Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11I cannot find some option in the Printing preferences. (For Windows)
- 12I am having an issue receiving faxes.
- 13What is Brother iPrint&Scan?
- 14Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 15When I print, the pages are smudged with ink. What should I do?
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17The printer status is Offline or Paused.
- 18Forward a fax to another fax machine when my machine has a mechanical problem.
- 19When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 20Paper Jam
- 21I cannot send a fax using PC-FAX (Windows 10)
- 22I cannot print using my Brother machine on a wireless network (Windows)
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24Can I print from or scan to Android™ Smartphone?
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 27Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 28How to identify your Operating System (OS).
- 29Print the WLAN report
- 30Set up your Brother machine on a wireless network.
- 31Cannot print after a Windows 10 update (June 2020)
- 32Delete numbers stored in my Brother machine's Caller ID History.
- 33Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 34One or more of my colors are not printing (blank). What can I do?
- 35Delete print jobs from the print queue.
- 36Download a file from the "Downloads" section and save it to Windows 8 computer.
- 37I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 38If I use the On/Off key to turn my machine off, can I still receive faxes?
- 39Can I use AirPrint with my Brother machine?
- 40Why doesn't the machine answer when receiving a call?
- 41How do I know which side up my photo paper should be in the tray?
- 42Replace Ink
- 43Install PaperPort™ 12SE / 14SE onto Windows 10.
- 44Scan from the Brother iPrint&Scan application using Windows Phone.
- 45Where can I find the ink cartridges for my new Brother machine?
- 46Cover is Open
- 47Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 48Wireless setup is requesting a WPS PIN to complete the setup
- 49The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 50Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?