FAQs & Troubleshooting
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359 Results
- 1My Brother machine's Copy Quality is set to "Best" and I cannot change it.
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3The printer status is Offline or Paused.
- 4I still receive the error message "Paper Jam" after I removed the jammed paper.
- 5Replace Ink
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Paper Jam
- 8Connect your Brother machine to your mobile device via a wireless router or access point.
- 9Ink Low
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11"Offline" appears on the Status Monitor.
- 12What is Brother iPrint&Scan?
- 13I cannot print using my Brother machine on a wireless network (Windows)
- 14How to identify your Operating System (OS).
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16No Ink Cartridge
- 17One or more of my colors are not printing (blank).
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19No Paper Fed
- 20Cover is Open
- 21Improve poor print quality.
- 22I cannot print using my Brother machine on a wireless network (Mac)
- 23The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 24Change the number of times my Brother machine rings before it answers.
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26How do I load paper?
- 27Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 28Load legal size paper in the paper tray.
- 29Set up your Brother machine on a wireless network.
- 30Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 31Load envelopes into my machine
- 32A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 33Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 34Printing/ Scanning with a mobile device
- 35Ink Absorber Full
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 38Can I print from or scan to Android™ Smartphone?
- 39Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 40What driver package format is supported by my Linux distribution?
- 41Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 42My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 43Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 44Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 45How do I factory reset the network settings?
- 46I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 47The Scan button is grayed, shaded or unavailable in PaperPort 12 SE on Windows 8
- 48Combine multiple scanned documents into a single file with PaperPort™
- 49Confirm that a FAX I sent was received correctly.
- 50My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)