FAQs & Troubleshooting
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- 1(Video) Load A4/Letter paper
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4(Video) Install Ink Cartridges
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 11Paper Jam (With Video Instructions)
- 12Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 13The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 14Print using only the black ink cartridge when the Color cartridges have run out.
- 15The message "ERROR" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 16(Video) Set up your Brother machine
- 17Ink Absorber Full / Ink Absorber Pad Full
- 18When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 19(Video) Unpack your Brother machine
- 20(Video) Load an Envelope (Manual Feed Slot)
- 21Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 22Can I print from or scan to Android™ Smartphone?
- 23When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 24The scanner cover support has come off. (With Video Instructions)
- 25(Video) Connect telephone line and power cords
- 26Unable to Print XX or Unable to Initialize XX (With Video Instructions)
- 27Load paper in the paper tray
- 28I am experiencing issues sending a fax.
- 29I cannot print using my Brother machine on a wireless network (Windows)
- 30Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 31Scan multiple pages into one file instead of each scan being saved as a separate file.
- 32Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 33Use voice mail on the same line as my Brother machine.
- 34Replace Ink
- 35What is Brother iPrint&Scan?
- 36The printer status is Offline or Paused.
- 37One or more of my colors are not printing (blank).
- 38Confirm that a FAX I sent was received correctly.
- 39The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 40Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 41Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 42Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 43Low Temperature
- 44A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 45Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 46The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 47I cannot make borderless prints.
- 48Unable to Scan AX
- 49Forward a fax to another fax machine when my machine has a mechanical problem.
- 50I cannot install Brother drivers on Debian 10 or later (Linux)