FAQs & Troubleshooting
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390 Results
- 1Set my most frequently used fax, copy, and scan settings as Shortcuts
- 2Change or delete an existing Shortcuts you have programmed for fax, copy and scan settings
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Load paper in the paper tray.
- 8My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10Paper Jam (With Video Instructions)
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 13One or more of my colors are not printing (blank).
- 14Configure and use the Scan to Network feature (For Windows)
- 15What is Brother iPrint&Scan?
- 16Print using only the black ink cartridge when the Color cartridges have run out.
- 17Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 18When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 19The printer status is Offline or Paused.
- 20Load envelopes into my machine
- 21Replace Ink
- 22I cannot print using my Brother machine on a wireless network (Mac)
- 23Can I print from or scan to Android™ Smartphone?
- 24I cannot print using my Brother machine on a wireless network (Windows)
- 25Cannot Detect
- 26Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 27After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 28I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31Configure and use the Scan to E-mail Server feature.
- 32I cannot find some option in the Printing preferences. (For Windows)
- 33When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 34Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 35Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 36The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 37Ink Absorber Full
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39Easy Scan to E-mail
- 40I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 41The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 42Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 43I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 44"Offline" appears on the Status Monitor.
- 45How to identify your Operating System (OS).
- 46Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 47Ink Low
- 48The scanner cover support has come off. (With Video Instructions)
- 49Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 50Connect a telephone on the same line as the Brother machine in Fax/Tel Mode.