FAQs & Troubleshooting
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325 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 4Change my Brother machine's default fax and copy settings.
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Replace Ink
- 7My brother machine will not stop ringing when it is not in use.
- 8When using Web Connect I receive an error message: Connection Error 01 -Unexpected Error Occurred. Start Over Again.
- 9Paper Jam
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12The printer status is Offline or Paused.
- 13Connect your Brother machine to your mobile device via a wireless router or access point.
- 14I still receive the error message "Paper Jam" after I removed the jammed paper.
- 15How to identify your Operating System (OS).
- 16My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 17Cannot Detect
- 18One or more of my colors are not printing (blank).
- 19When I print, the pages are smudged with ink.
- 20I cannot print using my Brother machine on a wireless network (Windows)
- 21What is Brother iPrint&Scan?
- 22Set up your Brother machine on a wireless network.
- 23Ink Low
- 24Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26Change the printer driver settings (Windows/macOS)
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28The scanner cover support has come off. (With Video Instructions)
- 29Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 30The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 31Store a Speed Dial number from my Brother machine's Caller ID History.
- 32Document Jam
- 33"Offline" appears on the Status Monitor.
- 34Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 35A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 36Wrong Paper Size
- 37Forward a fax to another fax machine when my machine has a mechanical problem.
- 38I cannot print using my Brother machine on a wireless network (Mac)
- 39The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 40No Paper Fed
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 43When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 44Load legal size paper in the paper tray.
- 45Load envelopes
- 46Cover is Open
- 47Improve poor print quality.
- 48Load paper in the paper tray
- 49Ink Absorber Full
- 50Low Temperature