FAQs & Troubleshooting
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407 Results
- 1Change or delete an existing Shortcuts you have programmed for fax, copy and scan settings
- 2Set your most frequently used fax, copy, scan, and Web Connect settings as Shortcuts
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Paper Jam (With Video Instructions)
- 8Replace Ink
- 9Ink Absorber Full
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11Can I print from or scan to Android™ Smartphone?
- 12Load paper in the paper tray.
- 13The scanner cover support has come off. (With Video Instructions)
- 14What is Brother iPrint&Scan?
- 15One or more of my colors are not printing (blank).
- 16Restrict dialing from my Brother machine
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18Print using only the black ink cartridge when the Color cartridges have run out.
- 19I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 20The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 21I cannot print using my Brother machine on a wireless network (Windows)
- 22My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 23Paper tray not detected
- 24The printer status is Offline or Paused.
- 25When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 26When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 27Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 28Document Jam
- 29I cannot find some option in the Printing preferences. (For Windows)
- 30Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Copy onto Ledger- or A3-size paper
- 33How to identify your Operating System (OS).
- 34"Offline" appears on the Status Monitor.
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 36Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 37Install Starter Ink
- 38How many times will my Brother machine automatically redial a busy number?
- 39Unable to Print XX
- 40When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 41Ink Low
- 42Improve poor print quality.
- 43My Brother machine has no power.
- 44Delete print jobs from the print queue.
- 45Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 46Change the printer driver settings (Windows/macOS)
- 47Print the Network Configuration Report.
- 48Set up your Brother machine on a wireless network.
- 49My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 50I cannot print using my Brother machine on a wireless network (Mac)