FAQs & Troubleshooting
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284 Results
- 1Replace Ink
- 2What is Brother iPrint&Scan?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5Paper Jam
- 6Setup a Brother machine on a wireless (Wi-Fi) network.
- 7Paper tray not detected/ Paper tray #2 not detected
- 8Cannot Detect
- 9(Video) Load A4/Letter paper
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11No Paper Fed
- 12(Video) Install Ink Cartridges
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14The printer status is Offline or Paused.
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16Load paper in the paper tray
- 17Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 18I cannot print on a wireless (Wi-Fi) network (Windows)
- 19Ink Low
- 20How to identify your Operating System (OS).
- 21One or more of my colors are not printing (blank).
- 22Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 23Change the printer driver settings (Windows/macOS)
- 24(Video) Update the Driver or Firmware for your Brother machine
- 25Can I print from or scan to Android™ mobile device?
- 26"Offline" appears on the Status Monitor.
- 27Document Jam
- 28I cannot print using my Brother machine on a wireless network (Mac)
- 29My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 30When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 31Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 32Add your Brother machine with AirPrint (macOS)
- 33Improve poor print quality.
- 34I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 35When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 36A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 37Easy Scan to E-mail
- 38Sleep
- 39Set up your Brother machine on a wireless network.
- 40My Brother machine could not be found over the network when I installed drivers on my computer.
- 41Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 42Cover is Open
- 43Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 44The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 45What is the recommended paper?
- 46After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 47Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 48I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 49Install Starter Ink
- 50Scan multiple pages into one file instead of each scan being saved as a separate file.