FAQs & Troubleshooting
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280 Results
- 1Replace Ink
- 2(Video) Load A4/Letter paper
- 3Setup a Brother machine on a wireless (Wi-Fi) network.
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5Paper Jam
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7One or more of my colors are not printing (blank).
- 8(Video) Install Ink Cartridges
- 9Check the Print Quality
- 10My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 11Load envelopes
- 12Load Documents in the Automatic Document Feeder (ADF)
- 13How to identify your Operating System (OS).
- 14Reset Your Brother Machine
- 15Cannot Detect
- 16I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 17Brother iPrint&Scan cannot find my Brother machine (macOS)
- 18Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 19Clean the Print Head from Your Brother Machine
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21Add your Brother machine with AirPrint (macOS)
- 22Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 23Ink Low
- 24The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 25(Video) Set up your Brother machine
- 26What is Brother iPrint&Scan?
- 27The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 28I cannot print on a wireless (Wi-Fi) network (Windows)
- 29My Brother machine could not be found over the network when I installed drivers on my computer.
- 30The printer status is Offline or Paused.
- 31I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 32Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34I cannot print using my Brother machine on a wireless network (Mac)
- 35Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 36(Video) Connect telephone line and power cords
- 37Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 38Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40Printing/ Scanning with a mobile device
- 41Cover is Open
- 42Change the Print Setting Options When Having Printing Problems
- 43Check the Print Alignment from Your Brother Machine
- 44Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 45(Video) Unpack your Brother machine
- 46After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 47Scan multiple pages into one file instead of each scan being saved as a separate file.
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49Print as a Poster (Windows®)
- 50When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.