FAQs & Troubleshooting
![]() |
Popular |
343 Results
- 1(Video) Load A4/Letter paper
- 2Load Paper in the Multi-purpose Tray (MP Tray)
- 3(Video) Load A3/Ledger paper
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8(Video) Install Ink Cartridges
- 9Paper Tray #1 not detected/ Paper Tray #2 not detected
- 10My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 11Setup a Brother machine on a wireless (Wi-Fi) network.
- 12What is Brother iPrint&Scan?
- 13Paper Jam
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15Load Documents in the Automatic Document Feeder (ADF)
- 16Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 17Print as a Poster (Windows®)
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 20Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 21Load Photo Paper in Paper Tray #1
- 22Select Receive mode.
- 23(Video) Unpack your Brother machine
- 24Replace Ink
- 25Protect your Brother machine against unauthorised access over the network
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27What driver package format is supported by my Linux distribution?
- 28Check the Print Quality
- 29Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Macintosh)
- 30(Video) Connect telephone line and power cords
- 31Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 32Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 33The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 34The printer status is Offline or Paused.
- 35One or more of my colors are not printing (blank).
- 36Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 37About Envelopes
- 38"Offline" appears on the Status Monitor.
- 39Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 40Change the Print Setting Options When Having Printing Problems
- 41Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 42When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 43Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 44Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 45Document Jam
- 46What is the default password for my Brother machine?
- 47Load Ledger, Legal, or A3 Size Paper in Paper Tray #1 / Paper Tray #2
- 48Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 49Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 50Can third party ink be used to refill the ink cartridges?