FAQs & Troubleshooting
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335 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3Can I print from or scan to Android™ Smartphone?
- 4Load paper in the paper tray
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6How do I load envelopes into my machine?
- 7Load photo paper into my machine.
- 8Replace Ink
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10One or more of my colors are not printing (blank). What can I do?
- 11Paper Jam
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13What is Brother iPrint&Scan?
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15What driver package format is supported by my Linux distribution?
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 17Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20How do I know which side up my photo paper should be in the tray?
- 21I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 22A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 23The printer status is Offline or Paused.
- 24I cannot print using my Brother machine on a wireless network (Windows)
- 25Set up your Brother machine on a wireless network.
- 26Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 27Change the number of times my Brother machine rings before it answers.
- 28I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 31How to identify your Operating System (OS).
- 32Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 33Scan and save a document in PDF format (Scan to File)
- 34Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 35When I print, the pages are smudged with ink. What should I do?
- 36I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 37I cannot print using my Brother machine on a wireless network (Mac)
- 38I still receive the error message "Paper Jam" after I removed the jammed paper.
- 39Can I transfer faxes to the PC when my machine has a mechanical problem?
- 40Forward a fax to another fax machine when my machine has a mechanical problem.
- 41When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 42The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 43Wireless Setup Assistant
- 44How do I know which receive mode to select?
- 45Make my copied images lighter or darker.
- 46When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 47What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 48Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 49Can I use AirPrint with my Brother machine?
- 50Which E-mail packages are compatible with ControlCenter3?