FAQs & Troubleshooting
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343 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2No Paper Fed
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4(Video) Load plain Letter/A4 paper
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7Replace Ink
- 8My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 9(Video) Load envelopes
- 10Paper Jam
- 11Load paper in the paper tray
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13My brother machine will not stop ringing when it is not in use.
- 14Can I print from or scan to Android™ Smartphone?
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 17I still receive the error message "Paper Jam" after I removed the jammed paper.
- 18(Video) Load photo paper
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 21Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 22Store a Speed Dial number from my Brother machine's Caller ID History.
- 23How do I know which side up my photo paper should be in the tray?
- 24Load legal size paper in the paper tray.
- 25Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 26I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 27(Video) Install the ink cartridges
- 28Print using only the black ink cartridge when the Color cartridges have run out.
- 29How to identify your Operating System (OS).
- 30Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 31Ink Absorber Full
- 32(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 33What is Brother iPrint&Scan?
- 34Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 35Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 36Load envelopes
- 37Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 38I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 39A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 40Change the number of times my Brother machine rings before it answers.
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 43The printer status is Offline or Paused.
- 44Easy Scan to E-mail
- 45Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 46Load photo paper
- 47"Offline" appears on the Status Monitor.
- 48Install Starter Ink
- 49If I use the On/Off key to turn my machine off, can I still receive faxes?
- 50Change the printer driver settings (Windows/macOS)