FAQs & Troubleshooting
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389 Results
- 1When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Paper Jam
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Can I print from or scan to Android™ Smartphone?
- 11How do I load paper?
- 12I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 13How to identify your Operating System (OS).
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 16Load A3 or ledger paper and program my Brother machine to print on it.
- 17Ink Absorber Full
- 18Replace Ink
- 19I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21"Offline" appears on the Status Monitor.
- 22What is Brother iPrint&Scan?
- 23Cover is Open
- 24My copies, sent faxes or scanned images are all black.
- 25When I print, the pages are smudged with ink.
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 28I still receive the error message "Paper Jam" after I removed the jammed paper.
- 29Ink Low
- 30Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 31When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 32What is the recommended paper?
- 33I cannot print using my Brother machine on a wireless network (Windows)
- 34I cannot start ControlCenter4.
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36The printer status is Offline or Paused.
- 37Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 38The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 39The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 40When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 41No Paper Fed
- 42Can I transfer faxes to the PC when my machine has a mechanical problem?
- 43Document Jam
- 44When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 45How do I load envelopes into my machine?
- 46Connect your Brother machine to your mobile device via a wireless router or access point.
- 47Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 48Unable to Scan AX
- 49Unable to Print 5X
- 50The edge of glossy paper is smudged.