FAQs & Troubleshooting
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253 Results
- 1(Video) Replace Toner
- 2Jam Inside (With Video Instructions)
- 3Replace Drum
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Jam Rear (With Video Instructions)
- 6(Video) Load paper (Legal)
- 7My Brother machine could not be found over the network when I installed drivers on my PC.
- 8"Offline" appears on the Status Monitor.
- 9Document Jam (With Video Instructions)
- 10I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 11The printer status is Offline or Paused.
- 12Jam 2-sided
- 13(Video) Load A4/Letter paper
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 15Toner Low or Prepare New Toner Cartridge
- 16Jam Tray (With Video Instructions)
- 17Drum !
- 18I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 19I cannot print on a wireless (Wi-Fi) network (Windows)
- 20Manual Feed
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 23I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 24Curled or wavy
- 25I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 26What is Brother iPrint&Scan?
- 27I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 28I cannot print using my Brother machine on a wireless network (Mac)
- 292-sided Disable or 2-sided Disabled
- 30Add your Brother machine with AirPrint (macOS)
- 31Drum End Soon
- 32How to identify your Operating System (OS).
- 33Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 34Print on envelopes, labels, or thick paper from the manual feed slot.
- 35(Video) Connect telephone line and power cords
- 36Clean the drum unit
- 37Enable the Brother machine's network interface.
- 38Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 39The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 40Set up your Brother machine on a wireless network.
- 41When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 42What is Toner Continue Mode?
- 43(Video) Unpack your Brother machine
- 44Copied images or documents appear lighter or darker than the original document.
- 45Turn the Toner Save Mode on or off.
- 46Ghost
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48Print both sides of paper or a booklet automatically
- 49(Video) Load an Envelope (Manual Feed Slot)
- 50Black toner marks across the page