FAQs & Troubleshooting
![]() |
Popular |
244 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Replace Toner
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Replace Drum
- 5I cannot print using my Brother machine on a wireless network (Mac)
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7My Brother machine could not be found over the network when I installed drivers on my PC.
- 8Jam Rear (With Video Instructions)
- 9I cannot find some option in the Printing preferences. (For Windows)
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11Jam Tray (With Video Instructions)
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13Jam Inside (With Video Instructions)
- 14The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 15Add your Brother machine with AirPrint (macOS)
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 18The printer status is Offline or Paused.
- 19Set up your Brother machine on a wireless network.
- 20What is Brother iPrint&Scan?
- 21The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 22Toner Low or Prepare New Toner Cartridge
- 23Turn the Toner Save Mode on or off.
- 24I cannot print on a wireless (Wi-Fi) network (Windows)
- 25How to identify your Operating System (OS).
- 26What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 27"Offline" appears on the Status Monitor.
- 28I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 29What driver package format is supported by my Linux distribution?
- 30Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 31(Video) Set up your Brother machine
- 32A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 33Enable the Brother machine's network interface.
- 34I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 35When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 36Load paper in the paper tray
- 37Can I print from or scan to Android™ Smartphone?
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 40I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 41White lines across the page
- 42Print the Network Configuration Report
- 43Protect your Brother machine against unauthorised access over the network
- 44The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 45Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 46What is Toner Continue Mode?
- 47Change the printer driver settings (Windows/macOS)
- 48TONER ENDED
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50Can I print from and scan to iPhone, iPod touch and iPad?