FAQs & Troubleshooting
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263 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Replace Drum
- 3(Video) Load paper (Legal)
- 4(Video) Replace Toner
- 5Jam Rear (With Video Instructions)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Jam Inside (With Video Instructions)
- 8(Video) Load A4/Letter paper
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10My Brother machine could not be found over the network when I installed drivers on my PC.
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 12Document Jam (With Video Instructions)
- 13The printer status is Offline or Paused.
- 14What is Brother iPrint&Scan?
- 15I cannot print on a wireless (Wi-Fi) network (Windows)
- 16I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 17Load paper in the paper tray
- 18"Offline" appears on the Status Monitor.
- 19(Video) Connect telephone line and power cords
- 20Jam 2-sided
- 21Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 22How to identify your Operating System (OS).
- 23Jam Tray (With Video Instructions)
- 24Add your Brother machine with AirPrint (macOS)
- 25Toner Low or Prepare New Toner Cartridge
- 26I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 27Easy Scan to E-mail
- 28Out of Memory
- 29I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 30I cannot print using my Brother machine on a wireless network (Mac)
- 31What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 32Manual Feed
- 33Turn the Toner Save Mode on or off.
- 34Drum !
- 35Hollow print
- 36(Video) Update the Driver or Firmware for your Brother machine
- 37Drum End Soon
- 38(Video) Unpack your Brother machine
- 39Curled or wavy
- 40Faint
- 41Print on envelopes, labels, or thick paper from the manual feed slot.
- 42Ghost
- 43Set up your Brother machine on a wireless network.
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45Reset the Network Settings to the Factory Settings
- 46Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 47Smudges on printed pages (Poor fixing)
- 48Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 49The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 50Wrinkles or creases