FAQs & Troubleshooting
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149 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Set Telephone Line Compatibility for Interference and VoIP Systems
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4What is the default password for my Brother machine?
- 5(Video) Paper is Jammed in the 2-sided Tray
- 6Document Jam
- 7(Video) Set up your Brother machine
- 8(Video) Paper is Jammed in the Back of the Machine
- 9What is the default password for my BRAdmin or Web Based Management?
- 10My Brother machine could not be found over the network when I installed drivers on my computer.
- 11How to identify your Operating System (OS).
- 12I cannot print on a wireless (Wi-Fi) network (Windows)
- 13(Video) Paper is Jammed inside the Machine
- 14I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 15Cannot Print ##
- 16Toner Low or Prepare New Toner Cartridge
- 17Set up your Brother machine on a wireless network (Windows/macOS)
- 18The printer status is Offline or Paused.
- 19(Video) Paper is Jammed in the Paper Tray
- 20Install the Brother Mobile Connect application (for mobile device)
- 21Manual Feed
- 22I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24Add your Brother machine with AirPrint (macOS)
- 25I cannot print on a wireless (Wi-Fi) network (Mac)
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Enable the Brother machine's network interface.
- 28I cannot print using my Brother machine on a wired network (Windows/macOS)
- 29The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 30I cannot find some option in the Printing preferences. (For Windows)
- 31What driver package format is supported by my Linux distribution?
- 32(Video) Load an Envelope (Manual Feed Slot)
- 33Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 34"Offline" appears on the Status Monitor. (Windows)
- 35Discover the MAC address of the Brother network card
- 36Change the printer driver settings (Windows)
- 37Self-Diagnostic
- 38Out of Memory
- 39Drum End Soon
- 40What is the recommended paper?
- 41Check the firmware version.
- 42Check the remaining ink or toner level (Linux)
- 43No Toner
- 44When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 45Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 46Media Type Mismatch or Media Mismatch
- 47What is Toner Continue Mode?
- 48Toner Ended
- 49Can I use non-Brother or third party supplies with the Brother machine?
- 50I cannot print from my computer via USB.