FAQs & Troubleshooting
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334 Results
- 1(Video) Replace the Toner Cartridge
- 2Replace the Drum Unit
- 3I cannot print using my Brother machine on a wireless network (Mac)
- 4Setup a Brother machine on a wireless (Wi-Fi) network.
- 5Replace the Waste Toner Box
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7The printer status is Offline or Paused.
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Toner Low
- 10Paper is Jammed Inside the Machine
- 11The color of your printouts is not what you expected
- 12Paper is Jammed in the Back of the Machine
- 13Replace the Belt Unit
- 14Replace Fuser
- 15The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17What is Brother iPrint&Scan?
- 18Document Jam
- 19Colors are light or faint on the whole page
- 20(Video) Set up your Brother machine
- 21Drum !
- 22Add your Brother machine with AirPrint (macOS)
- 23How to identify your Operating System (OS).
- 24Use voice mail on the same line as my Brother machine.
- 25Print the Network Configuration Report
- 26Toner scatter or toner stain
- 27Clean the Scanner
- 28Choose the Correct Receive Mode
- 29No Toner
- 30I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 31What is the recommended paper?
- 32Easy Scan to E-mail
- 33Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 34I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 35Paper is Jammed in the Paper Tray
- 36Set up your Brother machine on a wireless network.
- 37Adjust color settings by using the custom setting in the printer driver
- 38Set the Number of Rings Before the Machine Answers (Ring Delay)
- 39Ghosting images
- 40Set Telephone Line Compatibility for Interference and VoIP Systems
- 41Scan Using Secure Function Lock 3.0
- 42Calibrate Color Output
- 43The message "ERROR" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 44(Video) Load an Envelope (Manual Feed Slot)
- 45What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 46Brother iPrint&Scan cannot find my Brother machine (macOS)
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48I cannot find some option in the Printing preferences. (For Windows)
- 49The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 50Authentication Error, contact your administrator.