FAQs & Troubleshooting
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340 Results
- 1Replace Drum
- 2(Video) Replace the Toner Cartridge
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4(Video) Load A4/Letter paper
- 5Document Jam
- 6Setup a Brother machine on a wireless (Wi-Fi) network.
- 7Paper is Jammed inside the Machine
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Paper is Jammed in the Back of the Machine
- 10"Offline" appears on the Status Monitor.
- 11Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 12What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 13Paper is Jammed in the Paper Tray
- 14Black lines down the page
- 15My Brother machine could not be found over the network when I installed drivers on my computer.
- 16The printer status is Offline or Paused.
- 17What is Brother iPrint&Scan?
- 18Curled or wavy
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 20I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 21Easy Scan to E-mail
- 22Install the optional lower tray
- 23Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 24Print the Network Configuration Report
- 25Set up a Scan to Network Profile
- 26Drum !
- 27Paper is Jammed in the 2-sided Tray
- 28I cannot print on a wireless (Wi-Fi) network (Windows)
- 29Paper is Jammed in the MP tray
- 30The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 31Image skewed
- 32I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 33Enable the Brother machine's network interface.
- 34How to identify your Operating System (OS).
- 35I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 36Toner specks
- 37Wrinkles or creases
- 38I cannot find some option in the Printing preferences. (For Windows)
- 39Print on Both Sides of the Paper (Macintosh)
- 40Black toner marks across the page
- 41Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 42Toner Low or Prepare New Toner Cartridge
- 43Wireless setup is requesting a WPS PIN to complete the setup
- 44I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 45Reset the Network Settings to the Factory Settings
- 46I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 47(Video) Connect telephone line and power cords
- 48Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 49The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 50Faint