FAQs & Troubleshooting
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340 Results
- 1Replace Drum
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3(Video) Replace the Toner Cartridge
- 4Document Jam
- 5Paper is Jammed inside the Machine
- 6(Video) Load A4/Letter paper
- 7Paper is Jammed in the Back of the Machine
- 8Setup a Brother machine on a wireless (Wi-Fi) network.
- 9Easy Scan to E-mail
- 10"Offline" appears on the Status Monitor.
- 11The printer status is Offline or Paused.
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 14I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 15Paper is Jammed in the MP tray
- 16Set up a Scan to Network Profile
- 17Drum !
- 18Print the Network Configuration Report
- 19Paper is Jammed in the Paper Tray
- 20I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 21I cannot print on a wireless (Wi-Fi) network (Windows)
- 22What is Brother iPrint&Scan?
- 23How to identify your Operating System (OS).
- 24I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 25My Brother machine could not be found over the network when I installed drivers on my computer.
- 26Paper is Jammed in the 2-sided Tray
- 27Wrinkles or creases
- 28Toner specks
- 29Faint
- 30The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 31Toner Low or Prepare New Toner Cartridge
- 32Curled or wavy
- 33Smudges on printed pages (Poor fixing)
- 34Black lines down the page
- 35Turn Off Memory Receive
- 36Reset the Network Settings to the Factory Settings
- 37Add your Brother machine with AirPrint (macOS)
- 38When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 39Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 40White lines down the page
- 41Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 42Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 43Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 44Print on Both Sides of the Paper (Macintosh)
- 45Print on Both Sides of the Paper (Windows®)
- 46I cannot print using my Brother machine on a wireless network (Mac)
- 47I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 48Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 49Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 50Black toner marks across the page