FAQs & Troubleshooting
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344 Results
- 1Replace Drum
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Setup a Brother machine on a wireless (Wi-Fi) network.
- 4What is Brother iPrint&Scan?
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6(Video) Load A4/Letter paper
- 7What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10(Video) Unpack your Brother machine
- 11(Video) Replace the Toner Cartridge
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 14Print on Both Sides of the Paper (Macintosh)
- 15I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 16Document Jam
- 17Paper is Jammed in the 2-sided Tray
- 18Paper is Jammed inside the Machine
- 19Set up a Scan to Network Profile
- 20My Brother machine could not be found over the network when I installed drivers on my computer.
- 21Drum !
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 24I cannot print on a wireless (Wi-Fi) network (Windows)
- 25Print as a Poster (Windows®)
- 26Paper is Jammed in the MP tray
- 27Install the optional lower tray
- 28(Video) Connect telephone line and power cords
- 29Paper is Jammed in the Paper Tray
- 30Wrinkles or creases
- 31Faint
- 32Image skewed
- 33Reduce Toner Consumption
- 34Use Universal Print (Windows)
- 35"Offline" appears on the Status Monitor.
- 36White lines across the page
- 37Black lines down the page
- 38Add your Brother machine with AirPrint (macOS)
- 39How to identify your Operating System (OS).
- 40The printer status is Offline or Paused.
- 41Paper is Jammed in the Back of the Machine
- 42Toner Low or Prepare New Toner Cartridge
- 43Curled or wavy
- 44I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 45White spots or black spots at 94 mm (3.7 in.) intervals
- 46Toner specks
- 47Easy Scan to E-mail
- 48Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 49I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)
- 50Print on Both Sides of the Paper (Windows®)