FAQs & Troubleshooting
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147 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4(Video) Paper is Jammed in the Paper Tray
- 5My Brother machine could not be found over the network when I installed drivers on my computer.
- 6(Video) Paper is Jammed in the Back of the Machine
- 7(Video) Paper is Jammed inside the Machine
- 8Change the printer driver settings (Windows)
- 9Toner specks
- 10Set Telephone Line Compatibility for Interference and VoIP Systems
- 11(Video) Paper is Jammed in the 2-sided Tray
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13Wrong Toner or Wrong Toner Cartridge
- 14Ghosting images
- 15I cannot print on a wireless (Wi-Fi) network (Mac)
- 16Use Universal Print (Windows)
- 17The printer status is Offline or Paused.
- 18Lines across the page
- 19Delete print jobs from the print queue.
- 20What is the default password for my BRAdmin or Web Based Management?
- 21(Video) Document is Jammed in the Top of the ADF Unit
- 22Discover the MAC address of the Brother network card
- 23Poor fixing
- 24(Video) Document is Jammed under the Document Cover
- 25Install the optional lower tray
- 26What is the recommended paper?
- 27What driver package format is supported by my Linux distribution?
- 28Document Jam
- 29Protect your Brother machine against unauthorised access over the network
- 30I cannot print full-page photos or images using Email Print.
- 31I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 32(Video) Set up your Brother machine
- 33(Video) Paper is Jammed in the MP tray
- 34What is the default password for my Brother machine?
- 35I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 36Check the remaining ink or toner level (Linux)
- 37Toner Low or Prepare New Toner Cartridge
- 38The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 39Black lines down the page
- 40Add your Brother machine with AirPrint (macOS)
- 41I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 42I cannot print on a wireless (Wi-Fi) network (Windows)
- 43Enable the Brother machine's network interface.
- 44Cannot Print ##
- 45Self-Diagnostic
- 46Size Error DX or Size Error 2-sided
- 47After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 48Install the Brother Mobile Connect application (for mobile device)
- 49Cannot Scan ##
- 502-sided Disable or 2-sided Disabled