FAQs & Troubleshooting
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164 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 108/06/2024Where can I download Brother iPrint&Scan application for Mac?
- 206/27/2024The scanning speed is slow when scanning from my machine. (Windows)
- 306/19/2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 406/05/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 506/04/2024Paper is Jammed in the Output Paper Tray *
- 606/04/2024Paper is Jammed in the MP tray *
- 705/29/2024The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 802/14/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 902/08/2024(Video) Paper is Jammed in the 2-sided Tray
- 1002/08/2024(Video) Paper is Jammed inside the Machine
- 1102/08/2024(Video) Paper is Jammed in the Back of the Machine
- 1202/08/2024(Video) Paper is Jammed in the Paper Tray
- 1302/08/2024(Video) Paper is Jammed in the Manual Feed Slot
- 1402/08/2024(Video) Paper is Jammed in the MP tray
- 1502/08/2024(Video) Remove Small Scraps of Paper Jammed in the ADF
- 1602/08/2024(Video) Document is Jammed under the Document Cover
- 1702/08/2024(Video) Document is Jammed in the Top of the ADF Unit
- 1801/31/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 1901/10/2024What is the default password for my Brother machine?
- 2012/04/2023Toner Low
- 2109/22/2023I cannot scan via network.
- 2209/19/2023Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 2309/19/2023Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 2409/19/2023(Video) Set up your Brother machine
- 2509/15/2023Reduce Toner Consumption *
- 2609/15/2023Document is Jammed in the Top of the ADF Unit *
- 2709/15/2023Access Web Based Management *
- 2809/15/2023Print the WLAN Report *
- 2909/15/2023Clean the Drum Unit *
- 3009/15/2023Replace the Waste Toner Box *
- 3109/15/2023Paper is Jammed in the 2-sided Tray *
- 3209/15/2023Paper is Jammed in the Back of the Machine *
- 3309/15/2023Paper is Jammed Inside the Machine *
- 3409/15/2023Paper is Jammed in the Paper Tray *
- 3509/15/2023Clean the Scanner *
- 3609/15/2023Clean the Corona Wires *
- 3709/15/2023Replace the Drum Unit *
- 3809/15/2023Reset the Network Settings to the Factory Settings *
- 3909/15/2023Replace the Toner Cartridge *
- 4009/15/2023Print the Network Configuration Report *
- 4109/15/2023Clean the Paper Pick-up Rollers *
- 4209/15/2023Load Documents in the Automatic Document Feeder (ADF) *
- 4309/15/2023Remove Small Scraps of Paper Jammed in the ADF *
- 4409/15/2023Document is Jammed under the Document Cover *
- 4509/07/2023Cannot Scan ##
- 4608/29/2023Verify if the Brother machine has a dial tone.
- 4708/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 4807/27/2023I get a TS error when trying to print on a wireless network.
- 4907/26/2023Media Type Mismatch or Media Mismatch
- 5007/05/2023I cannot print using my Brother machine on a wired network (Windows/macOS)