FAQs & Troubleshooting
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292 Results
- 1Replace Toner
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Replace Drum
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Load paper in the paper tray
- 6Jam Inside
- 7Replace Belt
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 10Replace Fuser
- 11The printer status is Offline or Paused.
- 12Toner Low
- 13Configure and use the Scan to Network feature (For Windows)
- 14Configure and use the Scan to FTP feature
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16My Brother machine could not be found over the network when I installed drivers on my PC.
- 17I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 18The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 19Easy Scan to E-mail
- 20Receive faxes on the computer for Windows (PC-FAX Receive)
- 21When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 22How to identify your Operating System (OS).
- 23What driver package format is supported by my Linux distribution?
- 24Jam Rear
- 25Jam Tray 1 / Jam Tray 2
- 26Colored streaks or bands down the page
- 27What is Brother iPrint&Scan?
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29"Offline" appears on the Status Monitor.
- 30Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 31I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 32I cannot print using my Brother machine on a wireless network (Windows)
- 33I cannot print using my Brother machine on a wireless network (Mac)
- 34Carry out calibration to improve the color density
- 35The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 36I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 37Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 38Can I print from or scan to Android™ Smartphone?
- 39Reset the Network Settings to the Factory Settings
- 40I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 41Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 42Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
- 43Colored lines across the page
- 44Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 45Toner Error
- 46Calibrate or Calibration Failed.
- 47Set up my Brother machine to forward the received faxes to another location.
- 48The color of your printouts is not what you expected
- 49Print the received faxes that are stored in memory. (Fax Storage)
- 50Jam 2-sided