FAQs & Troubleshooting
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58 Results
- 108/19/2024What Android™ mobile application can I use?
- 208/19/2024What iOS mobile application can I use?
- 307/23/2024I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 405/30/2024(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 505/30/2024(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 605/30/2024(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 705/30/2024(Video) How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 802/19/2024When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 910/18/2023How to open the Devices and Printers window
- 1010/18/2023How to identify your Operating System (OS) for Windows or Mac
- 1110/18/2023Printing is not possible. (USB connection)
- 1206/12/2023The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 1306/12/2023How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 1406/12/2023How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 1506/12/2023Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 1606/12/2023Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 1706/12/2023The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 1806/12/2023I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 1906/12/2023The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 2006/12/2023Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 2106/12/2023What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 2206/12/2023How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 2306/12/2023How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 2406/12/2023How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 2506/12/2023The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 2606/12/2023The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 2704/12/2023Where can I find my Brother printer's serial number?
- 2806/28/2022How to install Brother software on a computer not connected to the Internet
- 2904/18/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 3003/31/2022How to delete the registry information and files related to the printer driver
- 3103/28/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 3203/28/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 3312/09/2021How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 3412/09/2021How to use P-touch Library
- 3512/09/2021How do I transfer label templates with P-touch Transfer Express?
- 3610/08/2021Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 3707/27/2021How do I transfer templates or other data from the computer to the printer?
- 3801/29/2021Installing the software (for Windows)
- 3911/16/2020The AC adapter does not work.
- 4011/16/2020Is it possible to use a rubber stamp on the thermal paper?
- 4111/16/2020How long does it usually take to charge the battery?
- 4210/15/2020The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 4305/29/2020When I try to print something, the Status indicator light flashes in red and paper is not fed.
- 4405/19/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 4505/19/2020How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 4605/13/2020How can I create a table and join cells? (P-touch Editor 5.x for Windows)
- 4705/13/2020I cannot open a file I created using P-touch Editor. (P-touch Editor 5.x for Windows)
- 4805/13/2020There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
- 4905/13/2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 5005/08/2020Are there any precautions needed when using thermal paper?