FAQs & Troubleshooting
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- 1I cannot print using a HSe cassette.
- 2Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 3I cannot print using FLe tape and get an error message.
- 4When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 5How do I transfer label templates with P-touch Transfer Express?
- 6How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 7P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 8Where can I find my Brother printer's serial number?
- 9How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 10Installing the software (for Windows)
- 11Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 12(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 13I cannot print after updating the firmware or font data.
- 14How to install the rechargeable Li-ion battery (optional)
- 15Power Supply
- 16My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 17How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 18(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 19I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 20High resolution or high speed printing was specified, but an error occurred and printing could not be completed.
- 21What is P-touch Library?
- 22Printing is not possible. (USB connection)
- 23(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 24The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 25Using the Printer Setting Tool (for Windows)
- 26(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 27How to identify your Operating System (OS) for Windows or Mac
- 28I can no longer print from my computer, even though I was able to print previously.
- 29The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 30I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 31When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33How is the print head cleaning cassette used?
- 34What options are available for label feeding and cutting?
- 35Can I check the printer's usage log?
- 36How can I reset the printer?
- 37How do I update P-touch Editor?
- 38The label does not cut well.
- 39How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 40I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 41How do I uninstall the printer driver?
- 42What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 43The tape got jammed or stuck in the printer.
- 44How to identify the printer's firmware version
- 45Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 46I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 47(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 48I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 49P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 50How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)