FAQs & Troubleshooting
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122 Results
- 1How do I connect my printer via Wi-Fi®?
- 2Installing the software
- 3Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 4Printing from a Windows PC or Mac
- 5I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 6Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 7How to charge the rechargeable Li-ion battery
- 8Using the Communication Settings (for Windows)
- 9Using the Printer Setting Tool (for Mac)
- 10I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 11Printing is not possible. (USB connection)
- 12How do I transfer templates to the printer?
- 13Where can I find my Brother printer's serial number?
- 14How do I turn the printer off?
- 15This printer is not detected when establishing a Wi-Fi® connection.
- 16Using the Printer Setting Tool (for Windows)
- 17My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 18The Wi-Fi® connection takes time.
- 19What iOS mobile application can I use?
- 20How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 21The print quality is poor, and the image is too light or dark.
- 22Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 23Uninstalling the printer drivers (Linux®)
- 24I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 25What do the indicator lights mean?
- 26Printing from an Android™ device
- 27Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 28How to identify your Operating System (OS) for Windows or Mac
- 29I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 30What Android™ mobile application can I use?
- 31How do I transfer label templates with P-touch Transfer Express?
- 32How to install the rechargeable Li-ion battery (optional)
- 33(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 34How to open the Devices and Printers window
- 35When printing from an application, the application's "Collate" setting does not work correctly.
- 36I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 37When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 38I cannot connect my printer to a Windows 11 computer via USB.
- 39I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 40How to install Brother software on a computer not connected to the Internet
- 41Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 42How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 43How to connect to an AC power outlet (optional)
- 44How do I clean the platen roller?
- 45P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 46The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 47The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 48How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 49The top margin is incorrect.
- 50I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)