FAQs & Troubleshooting
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154 Results
- 1How do I transfer label or slip templates?
- 2The LED indicator or the LCD is not lit.
- 3Where can I find my Brother printer's serial number?
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5How to install the rechargeable Li-ion Battery
- 6How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 7How do I connect RJ printer to my computer?
- 8I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 9What Android™ mobile application can I use?
- 10How to charge the rechargeable Li-ion battery
- 11My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 12Using the Communication Settings (for Windows)
- 13How do I insert/change the paper or label roll?
- 14How to connect to a DC power outlet (Optional)
- 15P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 16The paper settings specified from the server computer are not reflected on the client computer.
- 17Will my printer automatically turn itself off?
- 18When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 19My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 20This printer is not detected when establishing a Bluetooth® connection.
- 21Using the Printer Setting Tool (for Windows)
- 22How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 23When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 24I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25Can I set a different media width when using an OpenOffice template? (Linux®)
- 26"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 27What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 28How to delete the registry information and files related to the printer driver
- 29How to identify your Operating System (OS) for Windows or Mac
- 30How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 31Printing is not possible. (USB connection)
- 32I can no longer print from my computer via Bluetooth®, even though I was able to print previously.
- 33Printed barcodes cannot be read.
- 34P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 35(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 36How to use the Paper Size Setup (for Windows)
- 37I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 38The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 39How do I clean my machine?
- 40(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 41How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 42(Video) When I print a long label or many labels continuously, printing stops suddenly before finishing. Why does this happen?
- 43I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 44How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 45How to connect to an AC power outlet (Optional)
- 46How to install Brother software on a computer not connected to the Internet
- 47The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 48When printing from an application, the application's "Collate" setting does not work correctly.
- 49Printed paper contains streaks or paper is not fed correctly.
- 50(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)