FAQs & Troubleshooting
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174 Results
- 1The printer does not print, or there is a printing error.
- 2How do I insert/change the paper or label roll?
- 3How to charge the rechargeable Li-ion battery
- 4Use Remote Update to download files to your printer from an FTP server
- 5How do I transfer label or slip templates?
- 6How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 7The machine cannot print over the network. / The machine is not found on the network even after successful installation.
- 8The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 9How do I connect the printer to my computer via Wi-Fi®?
- 10Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 11How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 12P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 13This printer is not detected when establishing a Bluetooth® connection.
- 14Will my printer automatically turn itself off?
- 15How can I connect my printer wirelessly?
- 16How to connect to a DC power outlet (Optional)
- 17How to install the rechargeable Li-ion Battery
- 18Printing is not possible. (USB connection)
- 19When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 20How do I reset Wi-Fi® setting?
- 21My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 22(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 23Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 24Where can I find the printer's network settings, such as IP address?
- 25What Android™ mobile application can I use?
- 26My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 27I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 28When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 29I cannot connect my printer to a Windows 11 computer via USB.
- 30How to connect to an AC power outlet (Optional)
- 31Uninstalling the printer drivers (Linux®)
- 32When I print a long label or many labels continuously, printing stops suddenly before finishing. Why does this happen?
- 33Print free-length labels with the set length (Linux®)
- 34I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 35What iOS mobile application can I use?
- 36How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 37Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 38How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 39Some of the print options in OpenOffice do not work. (Linux®)
- 40How do I switch to and use the mass storage mode?
- 41I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 42P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 43I cannot connect my machine to the wireless network.
- 44I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 45When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 46The LED indicator or the LCD is not lit.
- 47How do I connect the printer and my mobile device via Bluetooth® (For Android™ Devices)
- 48I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 49(Video) When I print a long label or many labels continuously, printing stops suddenly before finishing. Why does this happen?
- 50What do the indicator lights mean?