FAQs & Troubleshooting
![]() |
Popular |
55 Results
- 1How to connect the printer to your computer (for Windows)
- 2How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 3Using the CommTool (for Windows)
- 4How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 5How to execute the printer configuration (Self-test) to debug
- 6Enable or disable Bluetooth Low Energy (BLE)
- 7The left or right side of the label is not printed correctly.
- 8How to check the battery life
- 9Will my printer automatically turn itself off?
- 10How to get Bluetooth MAC Address with the CommTool (for Windows)
- 11I cannot install the Windows driver.
- 12I cannot pair the printer with a Bluetooth® device as my iOS / iPadOS device reconnects to the printer automatically.
- 13How to install the Roll Spacer Set (Optional)
- 14How to install the Windows driver via Bluetooth®
- 15How to add a new stock from the Seagull driver
- 16I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 17My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 18How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 19How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 20How to transfer the print programs or templates using FBPL commands
- 21Printing is not possible.
- 22BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 23How to install the Roll Holder (PA-RH-002) (Optional)
- 24How to change the printer code page
- 25How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 26How to update firmware to all printers on the same subnet at the same time
- 27Printed barcodes cannot be read.
- 28Where can I find the printer's network settings, such as IP address?
- 29The print quality is poor.
- 30I can no longer print from my computer via Bluetooth®, even though I was able to print previously.
- 31How do I connect the printer and my mobile device via Bluetooth®?
- 32How to identify your Operating System (OS) for Windows or Mac
- 33The printer does not turn on when I press the Power button.
- 34How to open the Devices and Printers window
- 35How to clean the Print Head
- 36How to change the speed and density in BarTender
- 37How to update the firmware
- 38How to install Brother software on a computer not connected to the Internet
- 39How do I clean / maintain my printer?
- 40The linerless roll is jammed inside the printer and not ejected correctly.
- 41I cannot print correctly using the Windows printer driver
- 42How to adjust the printout position
- 43How to clean the Platen Roller
- 44I cannot print with ESC/POS commands or CPCL commands
- 45How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 46I cannot automatically reconnect my iPhone 11 to the printer via Bluetooth®.
- 47I cannot automatically connect the printer to my iOS/iPadOS device via Bluetooth®.
- 48How do I initialize and clear the printer to factory default settings?
- 49I cannot print barcodes correctly using BarTender.
- 50How to adjust the tear position in BarTender