FAQs & Troubleshooting
![]() |
Latest |
38 Results
- 108/19/2024What Android™ mobile application can I use?
- 208/19/2024What iOS mobile application can I use?
- 307/23/2024I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 402/19/2024When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 510/18/2023How do I update the printer's firmware?
- 610/18/2023How do I connect the printer to my computer via Wi-Fi®?
- 710/18/2023How do I connect the printer to my computer using a USB cable?
- 810/18/2023How to identify your Operating System (OS) for Windows or Mac
- 906/27/2023I cannot print and get an error message "No cassette is installed" or "NO MEDIA".
- 1004/12/2023Where can I find my Brother printer's serial number?
- 1102/08/2023The printer driver installation using a USB cable does not complete or the printer is listed as an unspecified device.
- 1210/13/2022Where can I download the latest P-touch Editor for Mac?
- 1306/28/2022How to install Brother software on a computer not connected to the Internet
- 1404/18/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 1504/18/2022How do I uninstall the printer driver?
- 1604/11/2022The printed text is too large.
- 1703/29/2022Export a label from Color Label Editor to Color Label Editor 2.
- 1812/10/2021My printed labels are completely blank. (Windows 10 or later)
- 1912/03/2021How to change the background color (Color Label Editor 2)
- 2012/03/2021How do I cut the printed paper?
- 2112/03/2021How can I connect the printer to my mobile device via Wi-Fi®?
- 2210/26/2021P-touch Editor crashes when I open it on my Mac.
- 2301/06/2021I cannot print on a wireless network.
- 2401/06/2021What do the indicator lights mean?
- 2511/13/2020Printing is not possible. (P-touch Editor5.3 for Mac)
- 2609/10/2020Label contents placed at the edge of the label layout are cut off when printed. (P-touch Editor)
- 2706/12/2020White lines appear on the printed label or the print is blurred.
- 2805/13/2020How to uninstall software on my Mac computer (P-touch Editor 5.x for Mac)
- 2904/02/2020After installing the printer driver using a USB cable, a yellow caution symbol is displayed on the device icon. (for Windows)
- 3003/05/2020I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac)
- 3103/20/2019I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 3211/01/2018How do I load/change the roll cassette?
- 3311/01/2018When I print a long label or many labels continuously, printing suddenly stops.
- 3411/01/2018The printer does not start printing. Also, all LEDs on the Swipe-To-Cut panel are blinking.
- 3511/01/2018The printer does not start printing, or the printer is off.
- 3611/01/2018P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 3711/01/2018The print quality is poor or the image is too light. (Color Label Editor)
- 3811/01/2018My prints do not look as expected when I print from a Mac using AirPrint.