FAQs & Troubleshooting
![]() |
Popular |
298 Results
- 1The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5Can I print from or scan to Android™ Smartphone?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7The Scan button is grayed, shaded or unavailable in PaperPort 12 SE on Windows 8
- 8Curled or wavy
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10Page skewed
- 11When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 12Wrinkles or creases
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14Replace Drum
- 15I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 16Jam Duplex
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18Jam Inside
- 19Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21Jam Rear
- 22Jam Tray 1 / Jam Tray 2
- 23Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 24Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 25Document Jam
- 26Replace Toner
- 27I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 28A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 29The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 30I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 31Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 32Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 33Turn the Toner Save mode on or off
- 34Toner specks
- 35Curled
- 36Jam MP Tray
- 37Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 38Scan multiple pages into one file instead of each scan being saved as a separate file.
- 39Lines across the page
- 40Black lines down the page
- 41When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 42Hollow print
- 43Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 44Configure and use the Scan to Network feature (For Windows)
- 45Black toner marks across the page
- 46Gray background
- 47Faint
- 48How to identify your Operating System (OS).
- 49White lines down the page
- 50White lines, bands or ribbing across the page