FAQs & Troubleshooting
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280 Results
- 106/27/2024The scanning speed is slow when scanning from my machine. (Windows)
- 206/13/2024My Brother machine is unresponsive.
- 306/05/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 405/28/2024Drum End Soon
- 505/22/2024(Video) Update the Driver or Firmware for your Brother machine
- 602/14/2024I cannot print using my Brother machine on a wireless network (Mac)
- 702/14/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 801/31/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 901/10/2024What is the default password for my Brother machine?
- 1001/04/2024(Video) Unpack your Brother machine
- 1101/04/2024(Video) Load an Envelope (Manual Feed Slot)
- 1201/04/2024(Video) Connect telephone line and power cords
- 1312/04/2023Toner Low
- 1409/22/2023I cannot scan via network.
- 1508/25/2023Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 1608/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 1706/29/2023Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 1806/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1906/08/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2006/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 2106/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 2206/01/2023Print both sides of paper or a booklet automatically
- 2306/01/2023Add your Brother machine with AirPrint (macOS)
- 2406/01/2023Delete print jobs from the print queue.
- 2505/16/2023I cannot print from my computer via USB.
- 2604/10/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 2704/07/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2804/07/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 2903/27/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 3003/27/2023Change the printer driver settings (Windows/macOS)
- 3103/27/2023The printer status is Offline or Paused.
- 3203/23/2023Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 3303/17/2023Open the "Scanners and Cameras" and Properties.
- 3402/15/2023I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 3502/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 3602/14/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 3701/13/2023I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 3801/12/2023Can I print in monochrome if one of the color toners run out?
- 3912/19/2022I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 4012/19/2022Reset the Drum Counter
- 4112/19/2022Can I use non-Brother or third party supplies with the Brother machine?
- 4212/19/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 4312/13/2022Open the Status Monitor
- 4412/13/2022How to identify your Operating System (OS).
- 4510/20/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 4610/13/2022Secure Print (Windows®)
- 4710/13/2022Print the Network Configuration Report
- 4809/27/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 4909/26/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 5008/30/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)