FAQs & Troubleshooting
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216 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What driver package format is supported by my Linux distribution?
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 4How do I improve the copy or fax quality?
- 5I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7Pre-Required Procedures (Linux)
- 8Can I print from or scan to Android™ Smartphone?
- 9My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 10When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 11I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 12What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 13Functions supported in the Windows 7 built-in drivers
- 14What is UPnP and SSDP?
- 15What can happen if the wrong paper is used in your machine.
- 16What is the BRAdmin Professional software used for?
- 17Does NC-2200w work with Windows Vista?
- 18What is a "Generic PCL Driver"?
- 19Delete print jobs from the print queue.
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22The printer status is Offline or Paused.
- 23Can I use non-Brother or third party supplies with the Brother machine?
- 24I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 25When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 26When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 27How do I factory reset the print server?
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29What is the difference between the toner cartridge and the drum unit?
- 30I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 31I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 32I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 33I'm using Windows XP. I cannot scan with the USB cable.
- 34I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 35Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 36What is Distinctive Ring and how do I program it?
- 37I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 38When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 39When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 40I'm using Macintosh®. What are the settings in the Scanner window used for?
- 41I'm using Macintosh. What is the PreScan option used for?
- 42Install the built-in drivers (For Windows 8 and Windows 10)
- 43How to identify your Operating System (OS).
- 44Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 45Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 46I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 47I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 48When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 49Can I reduce the size of a received fax on this machine?
- 50Can I print from DOS applications?