FAQs & Troubleshooting
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344 Results
- 1(Video) Replace the Toner Cartridge
- 2Replace the Drum Unit
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Document Jam
- 5Paper is Jammed in the Back of the Machine
- 6Toner Low
- 7Replace the Waste Toner Box
- 8Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 9Setup a Brother machine on a wireless (Wi-Fi) network.
- 10Drum !
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12Replace Fuser
- 13The color of your printouts is not what you expected
- 14Brother iPrint&Scan cannot find my Brother machine (macOS)
- 15I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 16The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 18Toner scatter or toner stain
- 19Easy Scan to E-mail
- 20Colors are light or faint on the whole page
- 21Set Telephone Line Compatibility for Interference and VoIP Systems
- 22Curled or wavy
- 23What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 24Calibrate Color Output
- 25My Brother machine could not be found over the network when I installed drivers on my computer.
- 26Replace the Belt Unit
- 27Cover is Open
- 28Paper is Jammed underneath the Paper Tray
- 29(Video) Unpack your Brother machine
- 30Uneven color density across the page
- 31Print Unable ##
- 32When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 33Adjust color settings by using the custom setting in the printer driver
- 34Scan multiple pages into one file instead of each scan being saved as a separate file.
- 35Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 36Add your Brother machine with AirPrint (macOS)
- 37The printer status is Offline or Paused.
- 38Paper is Jammed in the Paper Tray
- 39Scan Using Secure Function Lock 3.0
- 40I cannot print using my Brother machine on a wireless network (Mac)
- 41Drum Stop
- 42What is Brother iPrint&Scan?
- 43Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 44(Video) Set up your Brother machine
- 45(Video) Connect telephone line and power cords
- 46Paper is Jammed Inside the Machine
- 47Ghosting images
- 48I cannot print on a wireless (Wi-Fi) network (Windows)
- 49Reset the Network Settings to the Factory Settings
- 50I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).