FAQs & Troubleshooting
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294 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3My Brother machine could not be found over the network when I installed drivers on my PC.
- 4Colored streaks or bands down the page
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6Replace Drum
- 7What is the "Station ID" and how do I set it?
- 8What is Brother iPrint&Scan?
- 9Add your Brother machine with AirPrint (macOS)
- 10Jam Inside
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 15Belt End Soon
- 16What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 17The color of your printouts is not what you expected
- 18Load paper in the paper tray
- 19Adjust color settings by using the custom setting in the printer driver
- 20Configure and use the Scan to FTP feature
- 21Drum End Soon
- 22Print on envelopes, labels or thick paper from the MP Tray
- 23The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 27Replace WT Box
- 28Replace Fuser
- 29Easy Scan to E-mail
- 30Enable the Brother machine's network interface.
- 31Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 32The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 33The printer status is Offline or Paused.
- 34Replace Belt
- 35Jam 2-sided
- 36When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38Download a file from the "Downloads" section and save it to Windows 8 computer.
- 39Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 40Wrinkle
- 41What is the recommended paper?
- 42I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 43Confirm that a FAX I sent was received correctly.
- 44Reset the Network Settings to the Factory Settings
- 45How to identify your Operating System (OS).
- 46Set the Brother machine to prevent public access to certain features
- 47What driver package format is supported by my Linux distribution?
- 48Replace PF Kit xx
- 49Replace Toner
- 50White spots or hollow print