FAQs & Troubleshooting
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145 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 5107/20/2023Lines across the page
- 5207/20/2023Ghosting images
- 5307/20/2023Black lines down the page
- 5407/05/2023I cannot print using my Brother machine on a wired network (Windows/macOS)
- 5507/05/2023I cannot print on a wireless (Wi-Fi) network (Mac)
- 5606/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 5706/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 5806/01/2023Add your Brother machine with AirPrint (macOS)
- 5906/01/2023Delete print jobs from the print queue.
- 6005/16/2023I cannot print from my computer via USB.
- 6105/11/2023Set up your Brother machine on a wireless network (Windows/macOS)
- 6204/07/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 6303/27/2023Change the printer driver settings (Windows)
- 6403/27/2023"Offline" appears on the Status Monitor. (Windows)
- 6502/20/2023Enable the Brother machine's network interface.
- 6602/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 6701/31/2023Out of Memory
- 6801/23/2023The printer status is Offline or Paused.
- 6912/19/2022Can I use non-Brother or third party supplies with the Brother machine?
- 7012/13/2022How to identify your Operating System (OS).
- 7110/20/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 7210/20/2022Install the Brother Mobile Connect application (for mobile device)
- 7310/17/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 7409/27/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 7509/27/2022What is the default password for my BRAdmin or Web Based Management?
- 7609/06/2022Configure and use PC-FAX (CUPS) (Linux)
- 7708/30/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 7808/22/2022Configure the Scan to Email Feature (Linux)
- 7908/09/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 8007/28/2022Update the Driver or Firmware for your Brother machine
- 8107/26/2022Configure and use the Scan Key Tool (Linux)
- 8206/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 8304/25/2022Where can I find my Brother machine's serial number?
- 8404/20/2022Uninstall the Brother Software and Drivers (Windows)
- 8504/14/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8604/11/2022Wireless setup is requesting a WPS PIN to complete the setup
- 8704/11/2022My Brother machine could not be found over the network when I installed drivers on my computer.
- 8804/11/2022Control Printer Driver settings (only available for Windows)
- 8904/11/2022Cannot Print ##
- 9004/07/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 9103/24/2022I cannot find some option in the Printing preferences. (For Windows)
- 9203/24/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 9303/10/2022Drum !
- 9412/15/2021I cannot connect my machine to a Windows 11 computer via USB.
- 9511/29/2021A security warning appears when accessing Web Based Management via HTTPS.
- 9611/29/2021When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 9711/10/2021Open the Control Panel (For Windows)
- 9810/12/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 9909/17/2021Export an address book and import it to another machine
- 10007/29/2021I cannot install the scanner driver in Ubuntu 21.04. (Linux)