FAQs & Troubleshooting
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145 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed inside the Machine
- 3Install the Brother Mobile Connect application (for mobile device)
- 4I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 5Set Telephone Line Compatibility for Interference and VoIP Systems
- 6(Video) Paper is Jammed in the MP tray
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 8Document Jam
- 9(Video) Paper is Jammed in the Back of the Machine
- 10(Video) Paper is Jammed in the Paper Tray
- 11I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 14After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 15What is the default password for my Brother machine?
- 16My Brother machine could not be found over the network when I installed drivers on my computer.
- 17Toner Low or Prepare New Toner Cartridge
- 18(Video) Paper is Jammed in the 2-sided Tray
- 19The scanning speed is slow when scanning from my machine. (Windows)
- 20Delete print jobs from the print queue.
- 21Change the printer driver settings (Windows)
- 22(Video) Set up your Brother machine
- 23Toner specks
- 24Lines across the page
- 25Ghosting images
- 26I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 27Set up your Brother machine on a wireless network (Windows/macOS)
- 28Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 29Add your Brother machine with AirPrint (macOS)
- 30I cannot print full-page photos or images using Email Print.
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32What driver package format is supported by my Linux distribution?
- 33I cannot print on a wireless (Wi-Fi) network (Mac)
- 34(Video) Remove Small Scraps of Paper Jammed in the ADF
- 35(Video) Document is Jammed under the Document Cover
- 36(Video) Document is Jammed in the Top of the ADF Unit
- 37Cannot Detect
- 38Poor fixing
- 39Black lines down the page
- 40I cannot connect my machine to a Windows 11 computer via USB.
- 41Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 42I get a TS error when trying to print on a wireless network.
- 43I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 44I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 45I installed scan-key-tool, but it does not work. (Linux)
- 46The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 47Control Printer Driver settings (only available for Windows)
- 48Media Type Mismatch or Media Mismatch
- 49Enable the Brother machine's network interface.
- 50Check the firmware version.