FAQs & Troubleshooting
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145 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed inside the Machine
- 3Install the Brother Mobile Connect application (for mobile device)
- 4I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 5(Video) Paper is Jammed in the Paper Tray
- 6(Video) Paper is Jammed in the MP tray
- 7I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 8(Video) Paper is Jammed in the Back of the Machine
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 10Document Jam
- 11After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 12I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 13What is the default password for my Brother machine?
- 14My Brother machine could not be found over the network when I installed drivers on my computer.
- 15(Video) Paper is Jammed in the 2-sided Tray
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17Delete print jobs from the print queue.
- 18Change the printer driver settings (Windows)
- 19Toner Low or Prepare New Toner Cartridge
- 20(Video) Set up your Brother machine
- 21Toner specks
- 22Lines across the page
- 23Ghosting images
- 24The scanning speed is slow when scanning from my machine. (Windows)
- 25Set Telephone Line Compatibility for Interference and VoIP Systems
- 26Set up your Brother machine on a wireless network (Windows/macOS)
- 27Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 28I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 29Add your Brother machine with AirPrint (macOS)
- 30I cannot print full-page photos or images using Email Print.
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32I cannot print on a wireless (Wi-Fi) network (Mac)
- 33(Video) Remove Small Scraps of Paper Jammed in the ADF
- 34(Video) Document is Jammed under the Document Cover
- 35Poor fixing
- 36Black lines down the page
- 37I cannot connect my machine to a Windows 11 computer via USB.
- 38Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 39I get a TS error when trying to print on a wireless network.
- 40I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 41Control Printer Driver settings (only available for Windows)
- 42Media Type Mismatch or Media Mismatch
- 43Enable the Brother machine's network interface.
- 44Check the firmware version.
- 45Protect your Brother machine against unauthorised access over the network
- 46Open the Control Panel (For Windows)
- 47Discover the MAC address of the Brother network card
- 48Cannot Print ##
- 49What is the default password for my BRAdmin or Web Based Management?
- 50Drum !