PDS-5000F
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FAQs & Troubleshooting |
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PDS-5000F
Date: 04/06/2015 ID: faq00002883_004
My scanner is connected but it will not feed my document or do anything else.
Follow the steps below to resolve the issue:
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Your document is not set correctly.
Insert your document until you feel the top edge of the document touch the inside of your scanner.
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Your document is too thin or too thick.
Check that your document is acceptable.
> Click here to see detail of suitable document.
If your document is not the issue:
- Confirm that the USB cable connecting your scanner to your computer is connected correctly.
- Re-install the scanner driver from Brother's installation DVD-ROM.
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Paper dust has accumulated on the surface of the rollers.
Clean the rollers.
> Click here to see how to clean the rollers.
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Too many documents are loaded in the ADF at a time.
Make sure your document is acceptable for the machine.
> Click here to see detail of suitable document.
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There are foreign objects in the ADF.
Remove any foreign objects or ripped paper from the ADF.
PDS-5000, PDS-5000F, PDS-6000
If you need further assistance, please contact Brother customer service:
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