FAQs & Troubleshooting

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DS-920DW

FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 02/20/2014 ID: faq00100001_001

Cannot scan documents using the control panel (For Macintosh)

 

The latest version of firmware will resolve the issue.

Follow the steps below.
 

  1. Update the firmware version to the latest version.
    Click here to visit the Downloads section to update the latest version of firmware.
  2. Try scanning using the control panel again.
     

Related Models

DS-820W, DS-920DW

If you need further assistance, please contact Brother customer service:

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