HL-5470DWT
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FAQs & Troubleshooting |
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HL-5470DWT
Date: 09/08/2017 ID: faq00100030_000
Unable to print using Apple AirPrint.
Follow the steps below to solve the problem:
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This feature is only available if your iOS supported devices including iPhone, iPad and iPod touch is running iOS 4.2 or later. This can typically be determined by accessing the device's settings menu. Refer to the Apple website for more information about compatible operating systems http://www.apple.com/support/.
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Confirm your Brother machine is connected to the network.
In order to use AirPrint, your mobile device must connect using Wi-Fi to the SAME network that your Brother machine is connected to or connected directly to the Brother machine using an Ad-hoc connection. You cannot use AirPrint if your mobile device is connected via 3G, 4G, etc.The Brother machine may be connected using Wired Ethernet, Wireless to a router/access point, or Wireless directly to the mobile device (Ad-hoc).Refer to the following steps to confirm the connection to the same Wi-Fi network (SSID).-
Confirm the Brother machine network
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Print the Network Configuration Report (List).
Click here to see the details of how to print the Network Configuration Report (List). - Locate the network name "<NAME(SSID)>" (SSID: Service Set ID) on the Network Configuration Report (List). Your Brother machine is connected to this SSID name.
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Print the Network Configuration Report (List).
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Confirm the iOS device network
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Tap the settings icon
and confirm the Wi-Fi setting is ON.
- Tap Wi-Fi and confirm that the SSID is the same name your Brother machine is connected to. If not, choose the SSID the Brother machine is connected to.
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Tap the settings icon
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Confirm the Brother machine network
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Try printing again.
The procedure used to print may vary by application. Safari is used in the example below. For detailed assistance with any other application contact your application's vendor.- Make sure your machine is turned on.
- Use Safari to open the page that you want to print.
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Tap
.
- Tap Print.
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Make sure your Brother machine is selected.If a different machine is selected or if no printer is selected, tap the displayed printer name or Select Printer. A list of available machines will be displayed. Tap your machine.
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Tap Print.
- Paper size and paper type options are specified depending on the iOS application.
- If the machine supports the Secure Function Lock feature, printing via AirPrint is possible even if the PC print for each user is restricted. If you want to restrict printing via AirPrint, disable AirPrint using Web Based Management or set the Secure Function Lock feature to Public Mode and then restrict PC print for public.
HL-5450DN, HL-5470DW, HL-5470DWT, HL-6180DW, HL-6180DWT
If you need further assistance, please contact Brother customer service:
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