PE-DESIGN 10
![]() |
FAQs & Troubleshooting |
![](/g/b/img/product/hf_design10eus_2.jpg)
PE-DESIGN 10
Date: 09/02/2014 ID: faqh00100056_000
When trying to upgrade from an older version, the message "Cannot connect to the Internet." or "The server could not be connected to. Wait a while, and then try connecting again." appeared and "PEDESIGN Software Key" could not be upgraded.
Estimated Cause
The computer with "PEDESIGN Software Key" connected to its USB port could not establish a connection to the Internet.
Solution
To upgrade "PE-DESIGN Software Key", the computer with "PE-DESIGN Software Key" connected to its USB port must connect to the Internet. If firewall software is being used, it must be temporarily disabled during the upgrade. If a connection to the Internet cannot be established, contact your authorized dealer.
PE-DESIGN 10, PE-DESIGN 11
If you need further assistance, please contact Brother customer service:
Content Feedback
Please note this form is used for feedback only.