FAQs & Troubleshooting
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DCP-116C
159 Results
1.
Can I print from or scan to Android™ Smartphone?
2.
Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
3.
I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
4.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
5.
Scan multiple pages into one file instead of each scan being saved as a separate file.
6.
I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
7.
Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
8.
Scan and save a document in PDF format (Scan to File)
9.
Delete print jobs from the print queue.
10.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
11.
Change the printer driver settings (Windows/macOS)
12.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
13.
I am having issues with the paper feed. What can I do?
14.
Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
15.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
16.
The printer status is Offline or Paused.
17.
How do I clear Machine Error 46?
18.
Can I print using only the black ink cartridge when the Color cartridges have run out?
19.
I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
20.
I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
21.
I'm using Macintosh®. What are the settings in the Scanner window used for?
22.
How to identify your Operating System (OS).
23.
Can I print from and scan to iPhone, iPod touch and iPad?
24.
The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
25.
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
26.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
27.
I replaced my ink cartridge but the LCD is still displaying "Near Empty".
28.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
29.
When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
30.
When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.