FAQs & Troubleshooting
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DCP-120C
208 Results
1.
Can I print from and scan to iPhone, iPod touch and iPad?
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
3.
Can I print from or scan to Android™ Smartphone?
4.
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
5.
What kind of Media Adapter can I use?
6.
Scan multiple pages into one file instead of each scan being saved as a separate file.
7.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
8.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
9.
Scan and save a document in PDF format (Scan to File)
10.
Can I print using only the black ink cartridge when the Color cartridges have run out?
11.
Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
12.
Can third party ink be used to refill the ink cartridges?
13.
Where is the USB port on the machine? I can't find it on the back of the unit.
14.
I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
15.
I'm using Macintosh®. What are the settings in the Scanner window used for?
16.
I cannot install Brother drivers on Debian 10 or later (Linux)
17.
Delete print jobs from the print queue.
18.
How to identify your Operating System (OS).
19.
Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
20.
When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
21.
Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
22.
When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
23.
When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
24.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
25.
Why can't I print when an ink cartridge is empty?
26.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
27.
"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
28.
Configure and use the Scan Key Tool (Linux)
29.
What driver package format is supported by my Linux distribution?
30.
Large characters are printed incorrectly. (Linux)