FAQs & Troubleshooting
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DCP-385C
215 Results
1.
What driver package format is supported by my Linux distribution?
2.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
3.
Can I print from and scan to iPhone, iPod touch and iPad?
4.
Paper Jam
5.
I cannot install Brother drivers on Debian 10 or later (Linux)
6.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
7.
I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
8.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
9.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
10.
The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
11.
Change the printer driver settings (Windows/macOS)
12.
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
13.
When I print, the pages are smudged with ink. What should I do?
14.
Can I print from or scan to Android™ Smartphone?
15.
Where is the USB port on the machine?
16.
Replace Ink
17.
How do I load envelopes into my machine?
18.
I cannot save a file downloaded from the Brother support website (For Windows)
19.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
20.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
21.
Download a file from the "Downloads" section and save it to Windows 8 computer.
22.
The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
23.
Is my Brother machine compatible with Windows Vista?
24.
How do I know which side up my photo paper should be in the tray?
25.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
26.
Pre-Required Procedures (Linux)
27.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
28.
Can I use AirPrint with my Brother machine?
29.
How to identify your Operating System (OS).
30.
I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.