FAQs & Troubleshooting
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DCP-395CN
258 Results
1.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
2.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
3.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
4.
How do I load envelopes into my machine?
5.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
6.
Replace Ink
7.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
8.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
9.
Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
10.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
11.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
12.
Paper Jam
13.
Load paper in the paper tray
14.
Delete print jobs from the print queue.
15.
Download a file from the "Downloads" section and save it to Windows 8 computer.
16.
Scan and save a document in PDF format (Scan to File)
17.
Where can I get FaceFilter Studio and what can I do with this application?
18.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
19.
What is the BRAdmin Professional software used for?
20.
I cannot make borderless prints.
21.
Locate files scanned with ControlCenter3 (For Windows)
22.
Can I print from or scan to Android™ Smartphone?
23.
Can third party ink be used to refill the ink cartridges?
24.
I cannot install Brother drivers on Debian 10 or later (Linux)
25.
What driver package format is supported by my Linux distribution?
26.
The printer status is Offline or Paused.
27.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
28.
Cannot print after a Windows 10 update (June 2020)
29.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
30.
I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.